To be eligible for a return, your item/s must be in one of the following conditions: Damaged, defective, incorrect product than what was ordered, and must contain the original packing with original tags and proof of purchase.
If you received a damaged , defective or incorrect item/s, request to return the item/s must be made by email to firstname.lastname@example.org within 7 days of delivery to the customer.
If you did not receive your order we must be notified immediately, any notification to Anything Pawsible outside of the 7 days of the order being received by the customer (as per the definition below), will be treated that the order was received in working condition and free from any defects.
A restocking fee may apply if the product is opened and the packaging is missing or damaged.
Additional non-returnable items:
Downloadable software products
To complete your return or exchange, we require a receipt or proof of purchase, along with a picture of where the item is damaged or is defective, or showing the item/s received is not within the description of what was ordered.
Please do not send your purchase back to the manufacturer - see address below
Refunds (if applicable)
Once we have reviewed the pictures and confirmed your packaging and proof of purchase, we will make a decision to either approve or deny your claim and will notify you by email in a certain amount of time.
If you are approved, and once we have received the item, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund within 7 days from us posting it, please contact us at email@example.com.
Proof of Purchase for Refunds or Exchange:
If a proof of purchase is not supplied and validated with our records when a request for a refund or exchange has been made, the customer agrees to accept a refund based on the lowest listed sale price that was posted 30 days prior your purchase date.
Exchanges (if applicable)
We only replace/exchange item/s that are damaged or defective, or is an item/s that has been received and is not matching the description of what was ordered. For the exchange, we require a receipt or proof of purchase, along with a picture of where the item/s is damaged, defective, or is different to what was ordered, and we must be notified by email to firstname.lastname@example.org within 7 days of delivery to the customer.
If the item/s was marked as a gift when purchased and shipped directly to you, we will either hold a credit under your name to use on our site within 30 days following our approval, or we will refund the lowest listed sale price that was posted 30 days prior your purchase date, and we will apply the refund back to the original card that was used to pay for the item.
Shipping for Returns and Exchanges
To return your product, you should mail your product to: Everything Pawsible, 560 Weber ST, Nanaimo BC, Canada, V9R 5R1
Depending on where you live, you will need to be patient with the shipping process on exchanged items and allow 8-10 weeks turn around the return and shipment of the new items.
We/Us/Our: Refers to Everything Pawsible
You/Your/Customer: Refers to the individual or company that has initiated and/or completed a purchase through our store
Oder/Item/Items: Refers to the product or products that you have purchased through our store
Delivery to the customer: Refers to the date shown by the tracking service used by us and in conjunction with your order, or the receipt of the email sent by us to you stating the order has been delivered (whichever comes first). The order will be deemed to have been received by the customer and initiates the 7 days as outlined in this policy above.